No worries, we've got you covered!
When should I expect my Box?
- Tights Box: between the 1st and 15th of each month (every two months during summer)
- Socks Box: once per quarter
- First Box or one-time order: up to 20 days after confirmation
Before reaching out, make sure to check:
- The shipping address in your Gambettes account
- If your concierge or friendly neighbours picked up your parcel
Still nothing after that?
You can report the issue directly from your account:
- Go to My Orders
- Click on the order in question
- Select "Report a problem"
Our Customer Happiness Team will take it from there and get back to you by email within 7 days.
You have 2 months to report a delivery issue (e.g. for the February Box, until April 30th).