Anaïs, Cécilia and Charlotte – our lovely customer care team – are here to help and find solutions to any little hiccups you might come across.
If you haven’t found the answer you’re looking for in our FAQ and still need a hand, simply send us a message – we’ll get back to you within 48 hours.
New! If your Box is missing or there's an issue with its contents, you can now submit a claim directly from your personal account, under the “My Orders” section. You’ll find the step-by-step guide in our FAQ.
At the moment, we handle all queries by email and in the order they’re received. No need to follow up – we promise we’ve got you covered!